Support & Customer Service
Need help with TotalAV?
Get assistance with common account, subscription, installation and product-support questions. Our support team is available by phone or chat.
Phone Support
Speak with a support representative about general product and account questions.
Customer Assistance
Help is available for general troubleshooting, subscriptions and installation questions.
Popular help topics
Install & setup
Step-by-step help with downloading, installing and activating TotalAV on your devices.
Account & sign-in
Reset your password, update your details or recover access to your account.
Subscription & billing
Manage renewals, payment methods and questions about your plan.
Product questions
Learn about features, updates, device coverage and getting the most from TotalAV.
Frequently asked questions
- How do I install TotalAV on a new device?
- Our support team can walk you through the download, installation and activation steps for Windows, Mac, iOS and Android — by phone or in chat.
- Can I get help with my subscription or billing?
- Yes. Support can help with renewals, payments and account details. Call +1 888 885 1293 or open a chat and we'll point you in the right direction.
- How do I reach a real person?
- Call +1 888 885 1293 or use the live chat widget — you'll be connected with a support representative who can help with your question.